Friday, December 29, 2017

Data Centers sometimes can't find your data, so it's good to have a phone & talk to a human at times.


I finally signed up for civlian health coverage, effective 1/1/2018.

It will supplement my VA & Medicare coverage.

In early December I gave all my info to the Ins company
in a 45 minute interview.

Two big questions were,
1) Did I have prescription Drug coverage from 2011 through 2017?
I did, with the VA. Gave them my VA ID # & policy #.

I got a letter from the Insrurer telling me that they had no record of me having
drug coverage & therefore I would be charged a penalty on my
monthly premium for drug coverage for as long as I maintained the coverage!

Question # 2 was,

How do I want to be billed?
I said monthly & I would like to pay electronically.

I called them today & told them I have not received a bill
for the first premium due on Jan 1.

They checked their Invoice System & found that I am
not in their billing system.

Both issues were resolved today with a phone call to a Human!

1 comment:

A.I. said...

Problem with going digital is it requires a "Human" to input the data. Humans are stupid.